Your Privacy Is Our Responsibility

Last Updated: January 2026

This Privacy Policy ("Policy") has been issued on behalf of the fx999 platform ("we", "our", or "fx999"). When you use our website, mobile app, or related services, you agree to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services.

We believe that the security of your personal information is a fundamental right. That is why fx999 follows the highest standard SSL encryption technology and strict data protection practices.

When you create an account, complete a transaction, or use services on the fx999 platform, we may collect the following types of information:

1.1 Information You Provide Directly

1.2 Automatically Collected Information

fx999 uses collected information only for lawful and specific purposes. No information is collected or stored unnecessarily.

• Account registration, identity verification, and age confirmation (ensuring users are 21+ is our responsibility)
• Processing all financial transactions including deposits, withdrawals, and bonus distribution
• Providing 24/7 customer support and helping resolve issues
• Preventing fraud, money laundering, and other illegal activities
• Maintaining the security and integrity of the platform
• Enforcing responsible gaming policies and helping prevent addiction
• Complying with applicable laws and regulations
• Analyzing data to improve service quality and develop new features
• Sending promotional communications with your consent (which can be withdrawn at any time)

fx999 never sells your personal information. However, in certain circumstances, information may be shared with trusted third parties:

Your information will not be disclosed to third parties for any reason beyond those described above — and under no circumstances will it be shared with advertisers or marketing agencies.

The fx999 website uses cookies and similar technologies to improve your browsing experience and keep the platform running smoothly.

4.1 Types of Cookies

4.2 Cookie Controls

You can find options to accept or reject cookies in your browser settings. However, disabling essential cookies may disrupt some important functions of the site.

fx999 applies multiple layers of security to protect your information:

• SSL/TLS Encryption: All communication between your browser and our servers is secured with industry-standard encryption.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Access Controls: Only authorized staff have access to specific, necessary information — not everyone can view all data.
• Regular Security Reviews: Regular audits and tests are conducted to identify vulnerabilities in the system.
• Data Backup: Regular backups are stored in a secure location to prevent data loss.

Please keep in mind — it is impossible to guarantee 100% security on the internet. While we take every precaution, no system is completely free of risk. We therefore ask that you also keep your login credentials secure.

fx999 retains your information only for as long as necessary. Retention periods are determined based on the following considerations:

Once the retention period ends, information is securely and permanently deleted or anonymized in a way that means you can no longer be identified.

As a user of fx999, you have several important rights over your own information:

• Right of Access: You have the right to know what information we hold about you and to request a copy of it.
• Right to Rectification: You have the right to request correction of any inaccurate information we hold about you.
• Right to Erasure: In certain circumstances (such as when there is no legal obligation to retain it), you have the right to request deletion of your information.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be temporarily suspended.
• Opt Out of Marketing: Contact us at any time to stop receiving promotional communications.
• Data Portability: Where applicable, you have the right to receive your information in a standardized format.

To exercise any of these rights, email us at [email protected] or contact us via 24/7 live chat. We will take appropriate action after verifying your identity.

fx999 operates exclusively for individuals aged 21 and above. We never knowingly collect information from minors under any circumstances.

Date of birth is verified at the time of account creation, and identity documents may be requested in suspicious cases. If we become aware that information about a minor is in our possession, the account will be closed immediately and all related information will be deleted.

The fx999 platform uses software from reputable game developers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft to provide games. These organizations have their own privacy policies and operate independently.

The services of bKash, Nagad, Rocket, and Upay are used for payment processing. Their own privacy policies apply during transactions. fx999 is not responsible for the data management practices of these third parties.

fx999 reserves the right to update this Privacy Policy as needed. For significant changes:

• The change will be clearly announced on the website.
• The "Last Updated" date at the top of the page will be revised.
• Registered users may be notified by email.

Continuing to use the service after a change is made will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page from time to time.

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please get in touch with us:

We will do our best to respond to your request as quickly as possible. Additional information may be requested for identity verification purposes.

For more details, you can also visit our Terms and Conditions and Responsible Gaming pages.